Ordering Info
Ordering |
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To place an order by fax |
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To place an order by e-mail |
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To place an order by phone |
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Standing orders are available upon request. |
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Shipping
FedEx Standard Overnight service is used for orders shipped domestically.
AcroMetrix ships FOB; shipping & handling charges will be added to Invoice.
Per customer request when the order is placed, customer’s FedEx account number can be used. In this event, handling charges will still apply.
For products requiring dry ice, insulated shipping containers are required; therefore IATA handling charges apply based on the size of the container required for shipping and the volume of dry ice required to maintain acceptable product temperature during shipping.
International orders will routinely ship on Monday or Friday (depending on receiving country).
International orders are shipped via FedEx International Priority or a Freight Forwarder, determined by the receiving country. International recipients are expected to provide proper documentation to customs to expedite the clearance of materials and avoid delays that may impact the condition of the product.
Shipment Tracking
AcroMetrix will provide customers with tracking information on the ship date, and will track all orders through delivery. If delays are encountered, the customer will be notified in a timely manner and informed of the rescheduled delivery date.
Payment of Invoices
Remit all invoices to:
File 30708
P.O. Box 6000
San Francisco, CA 94160
Credit Card orders are accepted: Visa, MasterCard, and American Express
For international orders the preferred form of payment is bank transfer, details available upon request.